At SHT Technology, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

Returns

• You may return most items within 7 days of delivery.

• Items must be unused, in original condition, and in their original packaging.

• Some products (e.g., personal care items, perishable goods, or customized items) may not be eligible for return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

Exchanges

• We replace items if they are defective, damaged, or the wrong item was sent.

• To request an exchange, contact our support team within 48 hours of receiving your order.

How to Initiate a Return

• Contact us at [support email or contact page link] with your order number and reason for return.

• Our team will guide you through the next steps.

Note: We reserve the right to refuse a refund or exchange if the returned product is not in its original condition or is returned after the allowed period.